Dashboard closes after few minutes

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keenhon
Posts: 2
Joined: Sat Jul 29, 2017 4:48 am

Dashboard closes after few minutes

Postby keenhon » Sat Jul 29, 2017 4:53 am

Hi there,

Appreciate help from someone. I am new to Marvelmind, so far I got it setup but I am not sure why the dashboard closes by itself after few minutes. Using latest version of the software v5.31.Windows 10 - 64 bit.

smoker77
Posts: 96
Joined: Sat Feb 06, 2016 4:03 pm

Re: Dashboard closes after few minutes

Postby smoker77 » Sat Jul 29, 2017 3:38 pm

Hello,
Please share some more information about the issue. Have you installed the dashboard by install_dasboard_xxx.exe or you are running downloaded dashboard.exe? If it is downloaded file, what is the path are you running it from? Have you receive any messages from dashboard or from windows before auto closing the dashboard? What actions with dashboard precede its closing? If you have some special software like antivirus or firewall, please check their logs for the locked threats and add dashboard.exe to exclusions.

keenhon
Posts: 2
Joined: Sat Jul 29, 2017 4:48 am

Re: Dashboard closes after few minutes

Postby keenhon » Sun Jul 30, 2017 5:27 am

Hi,

Thanks for the tips. I manage to trace it down to the Antivirus. After disabling Bitdefender, the app no longer closes by itself. Weird thing is that there is no logs on the antivirus.


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